{"id":10,"date":"2023-10-31T14:57:07","date_gmt":"2023-10-31T13:57:07","guid":{"rendered":"http:\/\/toqueprofesional.es\/?page_id=10"},"modified":"2025-10-10T11:32:29","modified_gmt":"2025-10-10T09:32:29","slug":"devoluciones-y-garantias","status":"publish","type":"page","link":"https:\/\/toqueprofesional.es\/en\/devoluciones-y-garantias\/","title":{"rendered":"Returns and guarantees"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f437b0f e-flex e-con-boxed e-con e-parent\" data-id=\"3f437b0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62de49b elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"62de49b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38a4496d e-flex e-con-boxed e-con e-parent\" data-id=\"38a4496d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31d651dd e-flex e-con-boxed e-con e-parent\" data-id=\"31d651dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1610f601 elementor-widget elementor-widget-text-editor\" data-id=\"1610f601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section id=\"returns-warranty\" class=\"page-policy\"><div class=\"container\"><h1>Returns and Warranties Professional Touch<\/h1><p>In <strong>Professional Touch<\/strong> We want you to buy with complete peace of mind. Our policy <strong>returns and warranties<\/strong> explains deadlines, requirements, and the step-by-step process so you can resolve any issues clearly and quickly. If you need immediate help, write to us at <a href=\"mailto:info@toqueprofesional.com\">info@toqueprofesional.com<\/a> or call <a href=\"tel:+34658150496\">+34 658 15 04 96<\/a>You can also manage your orders from <a href=\"https:\/\/toqueprofesional.es\/en\/mi-cuenta\/\">My account<\/a> or contact us from <a href=\"https:\/\/toqueprofesional.es\/en\/contacto\/\">Contact<\/a>.<\/p><figure><img fetchpriority=\"high\" decoding=\"async\" src=\"\/wp-content\/uploads\/devoluciones-garantias-toque-profesional.jpg\" alt=\"devoluciones y garant\u00edas Toque Profesional pol\u00edtica y procedimiento\" width=\"1200\" height=\"500\" \/><figcaption>Practical summary of returns and warranties at Toque Profesional.<\/figcaption><\/figure><h2>Before confirming or canceling your order<\/h2><p>Before completing your purchase, you can remove any unwanted items from your cart. If your order has already been confirmed but you haven&#039;t yet received the &quot;order ready to ship&quot; email, please request a cancellation by writing to our support team. Once the order is shipped, you can process the return once it has been received.<\/p><h2>Return Policy (summary)<\/h2><ul><li><strong>Legal term:<\/strong> 14 calendar days from delivery to exercise the right of withdrawal (Law 7\/1996). For further details, see the legal text in the <a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-1996-1072\" target=\"_blank\" rel=\"noopener\">BOE<\/a>.<\/li><li><strong>Mode:<\/strong> We do not offer cash refunds; we offer <strong>change of article<\/strong> either <strong>discount code<\/strong> for the value of the order.<\/li><li><strong>Product status:<\/strong> must be returned in perfect condition, with original packaging, accessories, instructions and documentation.<\/li><li><strong>Hygiene exclusions:<\/strong> For health reasons, returns of hair hygiene products that have been unsealed or used are not accepted.<\/li><li><strong>Logistics costs:<\/strong> Shipping costs for the initial order are non-refundable; return shipping costs are the customer&#039;s responsibility, unless there is a fault on our part or damage in transit.<\/li><\/ul><h2>How to request a refund<\/h2><ol><li><strong>Contact support:<\/strong> write to <a href=\"mailto:info@toqueprofesional.com\">info@toqueprofesional.com<\/a> or call <a href=\"tel:+34658150496\">+34 658 15 04 96<\/a> indicating order number and reason.<\/li><li><strong>Receive instructions:<\/strong> Our team will confirm if the request complies with the policy <em>returns and warranties<\/em> and will send you the return address and procedure.<\/li><li><strong>Pack correctly:<\/strong> Protects the product to prevent damage during transit. Includes all accessories and documentation.<\/li><li><strong>Voucher:<\/strong> Please keep the return shipping receipt until we confirm receipt and condition of the item.<\/li><li><strong>Resolution:<\/strong> After verification, we&#039;ll send you the exchange or discount code for the eligible amount.<\/li><\/ol><h2>Returns for damaged merchandise or shipping errors<\/h2><p>If the product arrives damaged during transport, you must report it within a maximum period of <strong>24 hours<\/strong> from receipt. If the item received does not match the order, you have <strong>72 hours<\/strong> to notify us of the incident. In both cases, Toque Profesional assumes the costs and arranges for the replacement.<\/p><h2>Guarantees: coverage and exclusions<\/h2><p>All new machines have the <strong>official manufacturer&#039;s warranty (2 years)<\/strong> from the date of delivery. The warranty covers manufacturing defects and defective parts specified by each supplier. Wear parts are not covered.<\/p><h3>Excluded from the warranty are:<\/h3><ul><li>Breakdowns by <strong>misuse<\/strong>, knocks or unauthorized manipulation.<\/li><li>Lack of <strong>maintenance<\/strong> (cleaning, lubrication, spare parts changes).<\/li><li>Use of <strong>unsuitable chemicals<\/strong> or accumulation of waste.<\/li><li>Cosmetic damage resulting from use or transportation without protective packaging.<\/li><\/ul><h2>How to process a warranty step by step<\/h2><ol><li><strong>Gather the information:<\/strong> order number, purchase date, description of the fault and, if possible, photos or video.<\/li><li><strong>Contact support:<\/strong> <a href=\"mailto:info@toqueprofesional.com\">info@toqueprofesional.com<\/a> \/ <a href=\"tel:+34658150496\">+34 658 15 04 96<\/a>We&#039;ll let you know if a repair, replacement, or spare part is appropriate.<\/li><li><strong>Sending to technical service:<\/strong> Pack the equipment and attach the copy of the purchase. The diagnosis will confirm the coverage of <em>returns and warranties<\/em>.<\/li><li><strong>Resolution:<\/strong> We will apply the solution according to the manufacturer&#039;s warranty and keep you informed of the status.<\/li><\/ol><h2>Frequently asked questions about returns and warranties<\/h2><p><strong>How long does the process take?<\/strong> From receipt of the returned item, verification is typically completed within 2\u20135 business days. <br \/><strong>Can I return without original packaging?<\/strong> No, packaging and accessories are required to approve the return. <br \/><strong>Who pays for return shipping?<\/strong> The customer, except in the case of error on our part or product damaged in transport.<\/p><p>If you have additional questions about <strong>returns and warranties<\/strong>, we are here to help you: <a href=\"mailto:info@toqueprofesional.com\">info@toqueprofesional.com<\/a> \u2014 <a href=\"tel:+34658150496\">+34 658 15 04 96<\/a>. Manage your order from <a href=\"https:\/\/toqueprofesional.es\/en\/mi-cuenta\/\">My account<\/a> or check out our section on <a href=\"https:\/\/toqueprofesional.es\/en\/politica-privacidad\/\">Privacy<\/a> and <a href=\"https:\/\/toqueprofesional.es\/en\/terminos-y-condiciones\/\">Terms<\/a>.<\/p><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns and Guarantees at Toque Profesional. At Toque Profesional, we want you to shop with complete peace of mind. Our returns and guarantees policy explains deadlines, requirements, and the step-by-step process so you can resolve any issue clearly and quickly. If you need immediate assistance, write to us at info@toqueprofesional.com or call +34 658 15 04 96. [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":99,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/toqueprofesional.es\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/toqueprofesional.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/toqueprofesional.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/toqueprofesional.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/toqueprofesional.es\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":13,"href":"https:\/\/toqueprofesional.es\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":2186,"href":"https:\/\/toqueprofesional.es\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/2186"}],"wp:attachment":[{"href":"https:\/\/toqueprofesional.es\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}